Hours | Usually 2 hours for open and shop and 1.25 hours for close If you’d like more hours, please do so without feeling bad afterwards Shifts are either opening, shop or close
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Open/incoming stock | Bring in deliveries Tick off items matching with the invoice. If something isn’t right, flag it to staff Place stock in designated spot in shop then shelf Dispose of packaging - medium boxes by the front door, others in bins
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Refill shop | Write down what’s 3/4 empty in the shop on a clipboard on reused paper Line out what you can’t find in the back, fill what you can and tick off Recycle list in bin, or make origami
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Break up large bags | Setup a crate in front of a basket on the ground place the large bag on the crate place the small bag in the basket cut 10cm on the top of the large bag carefully tilt and align large bag hole with small bag control the flow when small bag is full, put on table and grab an empty one close small bags write in permanent marker name that matches the title in the shop and expiry month/year place small bag in designated shelf space
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Waste | Bins - 5 Compost - compostable gloves, paper towels, food, leaves Paper - paper with ink, cardboard (no wax) Soft plastics - scrunchable, bags, nets, foils, cling wrap Recycling - co-mingled hard plastics Landfill - elastic bands, dirty, very small plastic parts, ceramics
other landfill diversions Toothpaste tubes and brushes - shop front Office (future sent to officeworks) - pens, staples, highlighters, batteries Wax cardboard Large plastic tubs
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End of shift | Clear table for next person Clean what you used Place things back in their spot Write your shift in the volunteers logbook in the office
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Customer Service | Show your humble happy presence Don’t be afraid to help them yourself if you can Listen to their needs Ask staff if unsure Learn as much as you can about every little tip about the food, farmer story, benefits, taste, recipes If something isn’t in stock, ask why and write a label to explain to the customers, everyone would love to know the real reason
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Dress | The only thing, please wear shoes Please feel free to express yourself Wear an apron if you like We can make you a name tag too
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Close | Empty bins and baskets and place them back Clean surfaces Wash all dishes and scoops Lay a cloth on the bench and allow to dry Place all dirty cloths in IKEA bag by the back door Unfold boxes for recycling Tighten jar lids Sweep or vacuum front and back Wait for shop to close to mop Empty mop bucket and leave disinfectant Write shift in logbook Leave through the side door so there’s no footprints in the shop after mopping
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Extras | There’s always more that can be done and there’s a list on the large office whiteboard to go through. Cleaning appliances Organising labels Finding the home to lost items Tidying the place up Offering skills to upgrade the shop
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